Refund policy

At POLLY BLUSH, your satisfaction matters to us. We want you to feel confident in every purchase and enjoy a smooth shopping experience. If something isn't quite right, please review our Return & Refund Policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unused, unwashed, and unaltered.

  • Original tags must remain attached, and original packaging should be included where possible.

  • Items must be in their original condition, free from stains, odors, makeup marks, or other signs of wear.

  • Proof of purchase or your order number must be provided.

All returns are subject to inspection and approval by our Customer Support Team.

2. Non-Returnable Items

For hygiene and product-protection reasons, certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable.

  • Items that have been worn, washed, damaged, or altered after delivery.

  • Items that do not meet our return eligibility requirements.

Any exceptions required by applicable law will be honored.

3. How to Request a Return

Please follow these steps to request a return:

  1. Contact Us: Email hello@pollyblush.com within 30 days of receiving your order.

  2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.

  3. Wait for Instructions: Our team will review your request and provide return instructions if your return is approved.

  4. Ship Your Return: Send the item only to the return address provided by our Customer Support Team.

Please do not send returns to our business correspondence address. Returns sent without prior authorization or to an incorrect address may experience processing delays.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Original shipping fees are generally non-refundable, except where required by applicable law or where the return results from our error.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@pollyblush.com as soon as possible.

To help us resolve the issue, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and any damage, if applicable

  • Photos of the packaging, if relevant

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable. Please contact us before sending the item back.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after this period, please contact us for assistance.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at hello@pollyblush.com.

We can only accommodate cancellation requests before an order enters processing or shipment preparation. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow our return procedure after delivery.

8. Refused or Undeliverable Shipments

Please ensure that your shipping information is accurate and complete when placing an order.

If a shipment is refused or returned to us because of an incorrect address, failed delivery, or other circumstances attributable to the customer, any refund or reshipment will be reviewed on a case-by-case basis. Applicable shipping and handling costs may be deducted where permitted by law.

Please contact our Customer Support Team if you believe your shipment may be undeliverable.

9. Important Notice

Our business address is provided for business correspondence only and is not our return warehouse.

Please contact POLLY BLUSH before returning any merchandise to receive the correct return instructions and return address.

We reserve the right to decline returns that do not meet the eligibility requirements described in this policy, subject to applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

10. Contact Us

If you have questions about returns, refunds, or your order, we're here to help.

POLLY BLUSH

📧 Email: hello@pollyblush.com

Business Address

1050 E FM 1151
Amarillo, TX 79118
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with POLLY BLUSH. We appreciate your trust and the opportunity to help you find styles you love.